Return and refund policy
Returns, Damages & Refund Policy – TrendifyGlow
At TrendifyGlow, your trust and satisfaction are our highest priorities. We are committed to delivering quality products and a secure shopping experience to customers worldwide. To maintain full transparency and fairness, we have outlined our Returns, Damages, and Refund Policy clearly below. We encourage all customers to read this policy carefully before placing an order.
By shopping with TrendifyGlow, you agree to the terms mentioned in this policy. Our goal is to ensure that every customer feels confident, protected, and supported throughout their shopping journey.
1. Important Return Condition – We Accept Only Damaged Products
To ensure fairness for all customers and protect against misuse, TrendifyGlow accepts returns only in the case of damaged, defective, or incorrect products. We do not accept returns for reasons such as change of mind, incorrect size selection, personal preference, or accidental ordering.
We strongly advise all customers to review product details, images, specifications, sizes, and descriptions carefully before placing an order. This helps avoid confusion and ensures complete satisfaction with your purchase.
2. Proof of Damage – Photo or Video Required
If you receive a damaged, defective, or wrong item, you must provide clear photographic or video proof of the issue. This proof is required to:
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Verify the condition of the product
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Confirm eligibility for return
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Help us resolve the issue quickly and fairly
If photos alone do not clearly show the damage, we may request a short video for better evaluation.
⚠️ Without valid photo or video proof, we cannot approve any return or refund request.
3. Return Request Timeline – 5 Days for Damage Reporting
All damaged or defective product issues must be reported within 5 days of delivery. If we do not receive your damage report within this timeframe, the return request may not be accepted.
Prompt reporting helps us:
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Investigate the issue faster
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Coordinate with suppliers and shipping partners
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Offer a fair and timely resolution
4. 30-Day Return Request Window
We offer a 30-day return request window from the date you receive your product. This means you have up to 30 days to formally request a return—as long as the item qualifies under our return conditions (damaged, defective, or incorrect).
However, reporting damage must still be done within 5 days of delivery, even though the official return request window is 30 days.
5. Product Eligibility Conditions for Return
To be eligible for a return, the following conditions must be strictly met:
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The item must be in the same condition as received
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The product must be unused, unworn, and unwashed
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All tags must remain attached
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The item must be in its original packaging
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You must provide a valid receipt or proof of purchase
Returns that do not meet these conditions will not be approved.
6. How to Start a Return – Step-by-Step
To initiate a return, please follow these steps:
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Email us at Support@trendifyglow.com
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Include your order number
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Attach clear photos or videos showing the damage
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Briefly explain the issue
Once your request is reviewed and approved, we will send you:
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A return shipping label
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Clear instructions on how and where to send your package
📦 Important: Items sent back without first requesting a return and receiving approval will not be accepted.
7. Return Shipping Address
If your return is approved, you will be asked to ship the product to the following address:
TrendifyGlow Returns Department
1-18 Zilladagunta,
Madakasira – 515301,
Andhra Pradesh,
India
Please ensure proper packaging to prevent further damage during return shipping.
8. Damaged, Defective & Wrong Item Policy
We strongly encourage customers to inspect their order immediately upon delivery. If you receive:
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A damaged product
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A manufacturing defect
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The wrong item
You must contact us immediately at Support@trendifyglow.com with proof so that we can:
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Verify the issue
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Offer a return, replacement, or refund
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Resolve the matter as quickly and fairly as possible
Our team evaluates every case carefully and always aims to protect the customer’s interest.
9. Refund Process & Timeline
Once we receive your returned item and complete inspection, we will notify you via email regarding the approval or rejection of your refund.
If Your Refund Is Approved:
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The refund will be issued to your original payment method
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The refund processing may take up to 30 business days
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Bank processing times may vary depending on:
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Your bank
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Payment provider
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Card issuer
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Please note that TrendifyGlow has no control over banking delays once the refund is processed from our side.
10. Delayed or Missing Refunds
If more than 30 business days have passed since your refund was approved and you have not yet received it:
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First, check with your bank or card provider
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Then contact us immediately at Support@trendifyglow.com
Our support team will investigate the matter and assist you promptly.
11. Fair Use Policy & Customer Responsibility
To ensure fairness to all customers, we reserve the right to:
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Reject returns that show signs of use
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Deny refunds for false damage claims
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Refuse repeated misuse of return policies
TrendifyGlow operates on principles of honesty, transparency, and mutual trust. We expect customers to follow the same ethical standards while requesting refunds or returns.
12. Our Commitment to You
We understand that online shopping requires trust, especially across global borders. That is why TrendifyGlow is committed to:
✅ Clear return & refund rules
✅ Honest product descriptions
✅ Secure payments
✅ Professional support
✅ Fair resolutions
✅ Customer-first decisions
We never aim to delay, avoid, or deny genuine customer claims. Every case is reviewed personally, fairly, and responsibly.
13. Why Global Customers Trust TrendifyGlow
Millions of customers worldwide choose TrendifyGlow because of:
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Transparent return policies
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Fast customer support
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Clear communication
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Secure refunds
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Reliable order handling
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Ethical business practices
We don’t just sell products—we build long-term trust and loyalty.
14. Need Help? We’re Always Here
If you have any questions regarding returns, damages, refunds, or policy details, please contact us anytime:
📧 Email: Support@trendifyglow.com
Our dedicated support team is always ready to help you with patience, clarity, and professionalism.
Final Note – Shop with Confidence at TrendifyGlow
At TrendifyGlow, we believe that customer trust is earned through transparency, responsibility, and consistent service. That is why we keep our return and refund policies fair, simple, and honest.
We encourage you to shop confidently knowing that:
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You are protected against damaged items
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Your concerns are taken seriously
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Your refunds are processed fairly
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Your trust is always respected
TrendifyGlow – Where Quality, Safety & Trust Come First.
